General Terms and Conditions
A unique and high-level experience awaits you!
To make our business relationship as pleasant and easy as possible, it is necessary to establish certain binding conditions.
For this reason, we present our General Terms and Conditions (GTC) here.
Valid from January 1st, 2024.
1. Contract Formation and Information Obligations
A commercial contract is formed as soon as the client requests a tattoo design and/or schedules a new appointment.
The payment of the deposit (advance payment) by deposit in the client's name serves as confirmation of the order and constitutes the start of the contractual relationship. With the order, the client enters into a binding purchase agreement, which also includes minor deviations or errors in representations or descriptions (minor deviations, typographical errors, and technical changes). Termination of the agreement in these circumstances is excluded. The deposit will not be refunded if the client fails to attend the session on the scheduled day or does not justify the absence at least 48 hours in advance.
Natan Real reserves the right to reject orders that may result in any claims.
By entering into the contract, the client accepts these terms and conditions and waives any claims for damages or other costs in case of complications.
The client is required to provide truthful information at all times (when scheduling an appointment or entering into a contract). If incorrect information is provided, Natan Real may terminate the contract. If undesirable consequences arise due to incorrect information, Natan Real cannot be held responsible for them. Client data is treated confidentially.
2. Conditions
Tattoos are performed in accordance with the highest hygiene standards and using high-quality materials. Natan Real does not take responsibility for the quality of the tattoos if the aftercare instructions are not followed.
Before an appointment, the client confirms several points in a consent statement, including information about the scheduling process and the health questionnaire. Only ethically acceptable designs will be tattooed. Designs deemed inappropriate may be rejected.
3. Prices and Payment Terms
The prices agreed upon at the time of the order apply, including touch-ups within the agreed period. The deposit must be paid upon reserving the appointment date. The remaining balance must be settled on the scheduled day for the tattoo session.
All prices are quoted in Brazilian Reais (BRL).
4. Client's Right of Cancellation
The session will be scheduled upon payment of a deposit corresponding to 20% of the total quoted amount. The deposit ensures the appointment, as well as the development of the design, material purchase, and care kit. The deposit is non-refundable in case of cancellation by the client (Article 420 – Brazilian Civil Code). The advance payment will be deducted from the final project budget and covers one appointment and one rescheduling, provided that the cancellation is communicated at least 48 business hours in advance. A full refund will only be made in case of cancellation by the CONTRACTED PARTY.
The deposit must be paid via cash or in-person credit card.
Cancellation or rescheduling of the appointment must be made at least five business days before the scheduled date.
If the appointment is canceled within the deadline, the full deposit will be credited to the client as store credit or a voucher. This voucher and store credit are valid for 6 months. Store vouchers and credits are personal but can be transferred to another person if desired.
If an appointment is rescheduled, this can be done once. If an appointment must be rescheduled a second time, the paid deposit will be lost, and a new deposit must be made for another appointment.
If necessary, follow-up appointments and art studies are included in the price once.
We always ask our clients to arrive on time for the scheduled appointment. We understand that delays can happen. Therefore, we allow a grace period of 30 minutes for lateness. Delays must be communicated; otherwise, the appointment and the deposit may be forfeited.
5. Minors Under 18
Minors under the age of 18 will not be tattooed, in accordance with Law No. 9,828/97-São Paulo. Failure to comply with this legal requirement will result in the permanent closure of the establishment, even if there is formal authorization from parents or legal guardians.
6. Copyright, Data Protection, Privacy Policy, and Image Rights
The copyright of this site and the works belong to Natan Real. The client exempts Natan Real from any claims from third parties that may arise due to copyright violations.
Photos and videos produced during the tattoo session may be used for promotional purposes, as previously agreed, as well as for documenting the artistic process from the initial sketch to the completion of the tattoo.
Personal data collected is used to execute the commercial agreement and is treated confidentially and with total respect for the client's privacy. This data will be used solely for purposes related to the services provided and will not be shared with third parties without the proper consent.
7. Responsibility
Natan Real is not responsible for complications related to the tattoo, provided there is no negligence regarding the aftercare instructions in the health form.
8. Jurisdiction
The studio is based in São Paulo, Brazil, and Brazilian law applies.
9. Final Provisions
Natan Real reserves the right to amend the terms and conditions at any time. When a commercial agreement is made, only the General Terms and Conditions in force at that time will apply.
Thank You!
